Guia do Usuário
  • Guia do Usuário
  • Gerenciando seu Catálogo de Produtos
    • Introdução à página do produto
    • Criando um produto
      • Quantidades
      • Frete
      • Preço
      • SEO
      • Opções
    • Criando um produto com combinações
    • Gerenciando etapas dos produtos
      • Gerenciando categorias
      • Gerenciando atributos
      • Gerenciando características
      • Gerenciando marcas
      • Gerenciando fornecedores
      • Gerenciando descontos
  • Gerenciando seus pedidos
    • Pedidos
    • Faturas
    • Carrinho de compras
  • Gerenciando seus clientes
  • Clientes
  • Endereços
  • Atendimento ao Cliente
    • Atendimento
    • Mensagens
    • Devoluções
  • Verificando suas estatísticas
    • Estatísticas
  • User Guide
    • PrestaShop 1.7
      • Connecting to the PrestaShop back office
      • Discovering the Administration Area
      • First steps with PrestaShop
      • Selling with PrestaShop
        • Managing your Orders
          • Orders
          • Invoices
          • Credit Slips
          • Delivery Slips
          • Shopping Carts
        • Managing your Product Catalog
          • Managing Products
          • Managing Categories
          • Monitoring your Catalog
        • Managing your Customers
        • Managing the Customer Service
        • Understanding your statistics
      • Improving your shop
        • Managing your Modules
        • Customizing your store design
        • Managing Shipping
        • Managing Payments
        • Going International
      • Configuring your shop
        • Configuring your Shop Parameters
        • Configuring Advanced Parameters
      • Managing Multiple Shops
        • The multistore interface
        • Creating a new shop group
        • Creating a new shop
        • Setting a shop's URL
        • Sample Usages and Specifics
      • Browsing the front office
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  1. User Guide
  2. PrestaShop 1.7
  3. Selling with PrestaShop

Managing the Customer Service

PreviousManaging your CustomersNextUnderstanding your statistics

Last updated 4 years ago

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In PrestaShop 1.7, the Customer Service sections get a dedicated menu to give it the importance it deserves. Handling customer service is key to your success, so these pages make it possible for you to easily follow up on your customer's support requests and merchandise returns.

This chapter contains the following sections:

Customer Service
Order Messages
Merchandise Returns